Frequently Asked Questions
How do I reserve my order?
After a formal estimate is provided by email, please review the service agreement and the estimate that includes your dispatch timeframe. Then, please give us a quick call to secure your reservation with a 50% deposit.
When do deliveries take place if my event is over the weekend?
Weekend events are delivered on Friday and pick up will take place on Monday.
How do I know when my items will arrive, or when my items will be picked up?
The formal estimate, that is provided to you via email, will have your dispatch timeframe under the Dispatch section at the top of your estimate.
Do you set up the delivered items?
Routinely, we are a delivery service only. Items will be dropped off (no need to be present) on the other side of an unlocked gate. All rented items should be returned to the same location with any transport equipment properly displayed for pick up. For instance, if a chair cart is left behind, all chairs must be restacked facing the same direction and fastened for easy transport.
What if I believe that an item may be missing from my order?
Please review all deliveries by 3pm on your delivery day so that if an unexpected issue were to arise, we can satisfy it during the business hours. Any after hours concerns can be addressed by reviewing your Service Agreement.
Where do I find pricing information?
The online show room displays all inventory that we carry, pricing, and an add to cart feature. A simple click of the mouse on the photo, allows you to add the item to your cart and create a preliminary estimate to share with your family, committee, party planner, etc. The delivery fees are also posted based on the city in which the delivery will take place.